Google is Bringing New Call Center Technology for Job Seekers: Google will soon develop Call Center Technology that will allow the call center to operate based on Artificial Intelligence (AI). Google has partnered with companies like Cisco and Genesis to develop this technology. The aim of the technology is to pick up and respond to calls from customers in an automated manner at the call center. However, with the development of this technology, call center workers around the world may face job problems.
Google is Bringing New Call Center Technology for Job Seekers
How to Work Call Center Technology:
Google’s new software has been named ‘Call Center AI’, which will install virtual agents in call centers. The same agents will answer customer calls in the call center and negotiate the initials. According to media reports, Google’s chief researcher Fei-Lei Lee disclosed this during the Cloud Next Conference and said that if the customer asks something that AI can’t tell, he will automatically forward the call to a man.
What is Artificial Intelligence?
If you have the same question in mind as to what Artificial Intelligence is, we can tell you that Artificial Intelligence (AI) is a technology, so machine learning can work smartly. This technology will empower machines so much that they can work like human beings in smart ways. In this technology, the machines will be able to access the data and work on their own.
Double Bill on Call Center Technology:
Apart from artificial technology, a bill was also introduced in the U.S. Parliament in March this year to inform call center employees sitting outside the US to disclose their location. Under the bill, customers have the right to ask call center officials to transfer calls to service agents in the US. The bill was introduced by Ohio Democrat Senator Sherrod Brown.
The bill also seeks to prepare a public list of such call center companies. It also proposes to give priority to companies that have not sent these jobs abroad. There are currently a number of call center companies in the US that have shut down companies in the US and launched it in many countries, including India and Mexico. This has led to a large-scale job problem for American citizens.
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